You can also send an inquiry via chat and we'll get back to you via email.

Contact us at: customersupport@stevemadden.co.uk

Steve Madden UK (V1)

<p id="isPasted" style="text-align: justify;">We ship within the UK. If you have any questions about our shipping countries, you can always contact our customer service by email: <a data-fr-linked="true" href="mailto:customersupport@stevemadden.co.uk">customersupport@stevemadden.co.uk</a>.</p>

We ship within the UK. If you have any questions about our shipping countries, you can always contact our customer service by email: customersupport@stevemadden.co.uk.

Which countries do you ship to?

SHIPPING & DELIVERY

How can I search for a particular product?

Will the items in my basket be reserved for me?

Can I cancel/adjust my order?

What forms of payment are accepted?

Are all prices including VAT?

How do I use a discount code?

ORDERING & PAYMENT

What are the shipping fees?

When will I receive my order?

How can I track my order?

What happens when I'm not in when my order will be delivered?

What about your returns policy and conditions?

Who pays for shipping on returns?

When can I expect my refund?

Is it possible to exchange a product?

Will the shipping costs be refunded if I return my order?

RETURNS & EXCHANGES

How can I file a complaint?

What is your warranty period?

Which complaints are not covered?

COMPLAINTS & GUARANTEE

What is Clearpay?

How do I use Clearpay?

Where can I use Clearpay?

Who can use Clearpay?

How does the Clearpay payment schedule work?

What if I can't pay a Clearpay instalment?

When will my items be delivered if I use Clearpay?

Is there a limit to how much I can spend on a single Clearpay transaction?

Can I use another form of payment with Clearpay?

How do I return or exchange an item purchased with Clearpay?

Where can I find out more about Clearpay?

CLEARPAY

What are the general conditions for discount codes?

What are the conditions for 10% off when subscribing to the newsletter/SMS?

What are the conditions for the Student Discount?

Giveaway

SUMMER SALE - Promotion details and rules

PROMOTION TERMS & CONDITIONS

Where can I buy a Gift Card?

How do I redeem my Gift Card?

What if the amount of my purchase is higher than the amount on my Gift Card?

What if the amount of my purchase is lower than the amount on my Gift Card?

How do I check the balance on my Gift Card?

I’ve added my Gift Card in the checkout, but I changed my mind and don’t want to use it. Is it possible to delete the Gift Card?

What can I do when my Gift Card doesn’t work?

How many Gift Cards can I redeem in one order?

What happens with my Gift Card when I return the product?

What is the expiration date of my Gift Card?

Can I apply a discount code to a Gift Card?

Can I buy a Gift Card with another Gift Card?

What if I have lost my Gift Card or my Gift Card has been stolen?

What terms of use are associated with the purchase and use of the Gift Card?

GIFT CARDS

Which countries do you ship to?Updated 15 days ago